Request a Product – Airport & Online Inquiries
Did you see a product at one of our airport shops that’s not on our website? Or maybe you’re searching for something specific online? Use this page to request any item—whether it’s an airport-exclusive, a discontinued product, or something you need help sourcing.
Here is how it Works
Tell us what you’re looking for (name, description, or photo), Mention where you saw it (e.g., ‘Heathrow Terminal 3 shop’ or ‘online elsewhere’), We’ll check availability and contact you ASAP!”
General Questions
1. Can I request a product I saw at the airport but don’t see online?
Yes! Describe or upload a photo of the item, including where you saw it (e.g., “Marrakech Airport, Terminal 1”), and we’ll check availability.
2. How do I submit a custom product request?
Share details like materials, colors, dimensions, or budget. For inspiration, upload reference images—we’ll work with you to bring your idea to life.
3. Is there an extra fee for custom orders?
Pricing varies by request. After reviewing your requirements, we’ll provide a quote with no obligation.
4. How long does it take to get a response?
We aim to reply within 1–2 business days. For urgent requests, note it in your inquiry.
5. Can I order airport-exclusive products online?
Yes, Submit a request, and we’ll confirm if it’s available for delivery.
6. What if I don’t know the product name?
No problem! Share a description, photo, or even a sketch—we’ll do our best to identify it.
