Frequently Asked Questions About Trésors El Mamoun

General Questions

Trésors El Mamoun is a leading brand in Moroccan artisanal products, offering authentic handmade items such as rugs, pottery, leather goods, and more, crafted by skilled Moroccan artisans.
All our products are proudly made in Morocco by talented artisans who preserve traditional Moroccan craftsmanship.
Yes, most of our products are handcrafted, ensuring each piece is unique and reflects the beauty of Moroccan artistry.

Product-Specific Questions

We offer a wide variety of rugs, including Beni Ourain, Kilim, Beni Mguild, vintage, and custom-sized rugs.
Yes, we offer customizations on select items, such as rugs, jewelry, and leather goods. Please contact us to discuss your specific needs.
Provide simple care instructions for each category, e.g.,
Rugs: Vacuum gently and spot clean with mild detergent.
Pottery: Hand wash with warm water and avoid dishwashers.
Leather: Use a leather conditioner to keep it soft and durable.

Ordering & Payment

Browse our collections on our website, add items to your cart, and proceed to checkout.

We accept major credit cards (Visa, MasterCard), PayPal, and other secure payment options.

Orders can be modified or canceled within 24 hours of purchase. Contact our support team for assistance.

Shipping & Delivery

Yes, we ship worldwide, delivering Moroccan treasures to your doorstep.

Shipping costs vary depending on the destination and product weight. You’ll see the total cost at checkout.

  • UK: 5-7 business days.
  • Europe: 7-10 business days.
  • USA & other countries: 10-15 business days.

Fragile items like pottery and glass are carefully packaged with protective materials to ensure safe delivery.

Returns & Refunds

We accept returns within 14 days of delivery if the product is unused and in its original condition.

Contact our customer support team to initiate a return, and we’ll guide you through the process.

Refunds are processed within 5-7 business days after we receive the returned item.

Special Offers & Discounts

Yes, enjoy 15% off your first online order with code WELCOME10

Yes, we offer complimentary gift wrapping for all orders.

Sustainability & Ethics

We focus on using natural, locally-sourced materials and supporting artisans to promote ethical and sustainable craftsmanship.

Absolutely. We work directly with artisans, ensuring fair wages and preserving their traditional crafts.

Still Have Questions? Contact Us

If you couldn’t find the answer you were looking for, our team is here to help. Whether you need more information about our products, shipping, or services, feel free to get in touch with us. We’re happy to provide personalized assistance to ensure your experience with Trésors El Mamoun is seamless.

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