Frequently Asked Questions About Trésors El Mamoun
General Questions
What is Trésors El Mamoun?
Where are your products made?
Are your products handmade?
Product-Specific Questions
What types of Moroccan rugs do you offer?
Do you offer customizable products?
How do I care for my Moroccan rug/pottery/leather product?
Rugs: Vacuum gently and spot clean with mild detergent.
Pottery: Hand wash with warm water and avoid dishwashers.
Leather: Use a leather conditioner to keep it soft and durable.
Ordering & Payment
How do I place an order?
Browse our collections on our website, add items to your cart, and proceed to checkout.
What payment methods do you accept?
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of purchase. Contact our support team for assistance.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide, delivering Moroccan treasures to your doorstep.
How much does shipping cost?
Shipping costs vary depending on the destination and product weight. You’ll see the total cost at checkout.
How long does delivery take?
- UK: 5-7 business days.
- Europe: 7-10 business days.
- USA & other countries: 10-15 business days.
How are fragile items shipped safely?
Fragile items like pottery and glass are carefully packaged with protective materials to ensure safe delivery.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery if the product is unused and in its original condition.
How do I return a product?
Contact our customer support team to initiate a return, and we’ll guide you through the process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive the returned item.
Special Offers & Discounts
Do you offer discounts for first-time customers?
Yes, enjoy 15% off your first online order with code WELCOME10
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping for all orders.
Sustainability & Ethics
Are your products sustainable?
We focus on using natural, locally-sourced materials and supporting artisans to promote ethical and sustainable craftsmanship.
Do you support the artisans who make your products?
Absolutely. We work directly with artisans, ensuring fair wages and preserving their traditional crafts.
Still Have Questions? Contact Us
If you couldn’t find the answer you were looking for, our team is here to help. Whether you need more information about our products, shipping, or services, feel free to get in touch with us. We’re happy to provide personalized assistance to ensure your experience with Trésors El Mamoun is seamless.